I agree with you to some degree, but I think Steve is also somewhat rightfully self-righteous. Linus shouldn’t have responded to this at all, and certainly not this hasty.
One comment under GNs video pointed out that Linus himself said you can best judge a company by their response to criticism. Well, now the owner of a company, who is not CEO anymore, responded and made things way worse, whether they like it or not.
He not only ignored large parts of the criticism and didn’t apologize for their plentiful mistakes, but fell into playing victim right away and apparently even lied. Although this might just be the result of the hasty and emotional response, this is still bad, because he’s still in an important position at the company and that stuff fell under his time as leader.
The only correct way to respond to this further would be the new CEO stepping in, saying that Linus had no authority to answer and that his answer does not reflect the stance of LMG, before discussing the matter and providing a proper answer and reaction. Why? Because nothing else would truly show that Linus doesn’t get to pick what’s official anymore. And if Linus doesn’t respect that he’s not LMG, the CEO doesn’t enforce a proper behavior by his employee and LMG doesn’t find a proper response, what credibility do they even have left?
If they don’t do something like this, Linus’ response is the official one, because it’s the one from the person with the highest authority in the company. And if that wasn’t enough, everyone will think he installed a puppet CEO from then on.
I agree with you to some degree, but I think Steve is also somewhat rightfully self-righteous. Linus shouldn’t have responded to this at all, and certainly not this hasty.
One comment under GNs video pointed out that Linus himself said you can best judge a company by their response to criticism. Well, now the owner of a company, who is not CEO anymore, responded and made things way worse, whether they like it or not.
He not only ignored large parts of the criticism and didn’t apologize for their plentiful mistakes, but fell into playing victim right away and apparently even lied. Although this might just be the result of the hasty and emotional response, this is still bad, because he’s still in an important position at the company and that stuff fell under his time as leader.
The only correct way to respond to this further would be the new CEO stepping in, saying that Linus had no authority to answer and that his answer does not reflect the stance of LMG, before discussing the matter and providing a proper answer and reaction. Why? Because nothing else would truly show that Linus doesn’t get to pick what’s official anymore. And if Linus doesn’t respect that he’s not LMG, the CEO doesn’t enforce a proper behavior by his employee and LMG doesn’t find a proper response, what credibility do they even have left?
If they don’t do something like this, Linus’ response is the official one, because it’s the one from the person with the highest authority in the company. And if that wasn’t enough, everyone will think he installed a puppet CEO from then on.