Does anyone here have an email address (or web form address) for Cloudflare support?
I’m asking because increasingly often, Cloudflare-protected sites give me an endless loop:
Performing security verification This website uses a security service to protect against malicious bots. This page is displayed while the website verifies you are not a bot.
Verifying …
After a few seconds, a “Privacy” and “Help” link are shown next to the word “Verifying”. Then they all get replaced with a spinner icon, and the cycle starts again.
The help link goes to this page, which says:
You may encounter a challenge loop where the challenge keeps reappearing without being solved. This is in very specific cases where we detect strong bot signals. If you are a legitimate human, you can follow the troubleshooting guide below to resolve the issue or submit a feedback report.
Well, I am a human - even if my legitimacy is debatable.
The troubleshooting guide takes me here, which says:
Turnstile Failed Despite Passing All Checks All diagnostics passed, but Turnstile still couldn’t complete successfully. This is unusual and may indicate an edge case. … Since the local diagnostics did not find a clear cause, this may require investigation by Cloudflare.
- Copy your Session ID from the top of this page
- Click “Copy Full Results” in Technical Details below
- Share both with Cloudflare support
But it gives no contact details for Cloudflare support.
A web search turned up this page, but it only lists contact methods available for Cloudflare customers. I am not a customer.
Hence my question at the top of this post.
No VPN present in this particular case.
Cloudflare is already wrongly flagging this Linux box as a bot when it connects from an ordinary domestic ISP.
Surely it would be more likely to flag it if it was connecting from a VPN exit node.
I’m telling you the one button solution for this issue that works for me. When their garbage bots don’t like the IP you’re using, simply use a different one.
You’re not going to get any help from cloudflare, obviously. The only thing to do is work around their bullshit.
I eventually managed to find contact details for the webmaster for the site on which I most recently encountered this. Hopefully they’ll fix it in their Cloudflare configuration.
Failing that, I’ll try User-Agent spoofing. Failing that, another ISP, or VPN.