A trillion dollar company using your product in one of their flagship products without a support contract can fuck right off.
Microsoft should be putting up money via the support contract to support the creators in maintaining and further development of their product.
A one off payment might be technically sufficient, it is not ethically or morally sufficient. And to put it in terms shareholders understand… support contract is cheaper than the cost of an alternative.
Such incredible bullshit. Tracking is to learn and see where things go right and wrong.
The fact manglement then puts the onus on the employee to cook te books for them is bizarre. Once tasks go over budget you can have a talk about it in a retrospective or something. But half hours… makes no sense.