Quak, Quak, quuaakk
Also game Devs that have discord for their community and then there are channels for bug reports and channels for suggestions and feedback.
Nothing will get tracked, nothing will be retrievable, you might as well yell into the void.
A trillion dollar company using your product in one of their flagship products without a support contract can fuck right off.
Microsoft should be putting up money via the support contract to support the creators in maintaining and further development of their product.
A one off payment might be technically sufficient, it is not ethically or morally sufficient. And to put it in terms shareholders understand… support contract is cheaper than the cost of an alternative.