There’s a lot of computers coming to a fake end of life that won’t qualify for Windows 11. I own one of them and will be forced to move it to Linux.
There’s a comment in this thread about how great Linux is that mentions a lot of stuff I know nothing about. I don’t have time to learn.
As a high school student, I had a job like this for about a week. On my last day, I received this call just like yours and I said “You are quite possibly the stupidest person I’ve ever interacted with” because they were yelling this type of nonsense and screaming over me.
I do not regret my exit to the call center work life. You people have a special type of patience and deserve to be paid far more.
No customer service reps? Company fails.