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At a former job, there was one – and only one – lady in customer service who would actually reboot and do all the basic troubleshooting steps before calling IT. If we heard from her, we knew something was legitimately broken. Oddly enough, I’m married to her now. Best decision I ever made.
Fancy title for the developer that gets yelled at when the CI pipeline is broken. Also a good chance they are the one that broke it.