Almost always this is a player issue as mentioned. I’ve had similar issues with some files where audio just doesn’t work on one player but works fine for another. Same with subtitles. Set to an external player like VLC and see if that fixes it. (For what it’s worth, I mostly access Jellyfin from my Chromecast and I have it set to prompt me for a player each time I start watching something, one of them always works but for my files it isn’t consistent which)
It was a bug in that version of the distro IIRC, trying to install Steam would instead try to install the SteamOS desktop environment (or something along those lines). It has since been fixed to actually install the Steam client.
Obviously it was a bit silly he typed “Yes, do as I say” after seeing the message, but he was also literally following exactly what all the online guides said to do (other than the “Yes do as I say” part). Luckily it’s fixed now but I do think it was a really good demonstration of what the video wanted to see: “What might the average non-techie gamer face using Linux?”