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If it’s in your driveway it’s your problem, yes.

It’s public money, why waste it when you could provide it for them.

But argue fallacious points.

It’s your software/hardware and you know how to operate it. Would take you a fraction of the time as well.

Maybe public cameras sure, but private that’s not their tool by any stretch of the imagination.

And most public cameras don’t record for privacy reasons.

I get the sentiment, but you want them to waste public resources doing it on all these different clunky uis and software? Sometimes these take minutes to load new information to parse.

Maybe waste your time pinpointing it instead of expecting public resources to do what you could do for them?

No it’s not slippery slope in this case, it’s what you’re suggesting and why it’s utter bullshit. But yes of course that’s the obvious defense to take there.

You’re not only saying that, you said that they need account for everything. Two totally different things. Can’t have X and not have Y.

Sending a password is okay in quite a few scenarios, you’re talking to broad again her. Also, maybe make sure you know the story before jumping on as well…? You’re making the issues worse not better.

Than direct it at the service provider? Oh wait it got fixed a while ago.

Also where does their liability stop? Should they also just assume everyone is compromised? Where does the users onus come into play? I guess they shouldn’t send password resets than, since they should assume that their email is compromised already….

Yeah that’s actually a terrible idea if they must assume that they must protect everyone. Sorry can’t reset your password your email must be compromised.

If you’re following proper security procedures you wouldn’t be using the same password for anything else, so they are overly concerned about the wrong things while parading being top notch security wise while not doing it themselves.

Yeah it’s an issue, but only an issue if you’ve set yourself up to be vulnerable.

I am reading your posts, image 3 you say you provided logs with no response. Your provided images show those same responses you claim to have not received.

I’m not gaslighting you, im trying to point out the flaw in your tirade here. You lied to them, why do you think they suddenly changed their attitude and deleted your account?

Yeah they are assholes, but you also lied to them and demanded a refund without following their service agreement. Look in the mirror a little bit before throwing shit.

Bottom of image 3, you said you provided logs with no response. Image 1 and 2 shows their responses to those logs.

So you lied to them…… not many company are going to continue to be civil to someone who is lying to them, since that’s almost always a defrauding situation. You created this entire situation now that I’ve looked at it closer actually….

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Picture 3 was exactly that, you then lied to them in the response about providing the logs and them not responding. Your first two images show them Responding and explaining why those logs don’t work.

Every company is going to investigate a refund request to make sure they aren’t being defrauded or ripped off, people do it all the time. So they create policies and have to legally follow them to keep their business license.

Yes just issueing a refund is the proper customer service way, but you also want to make sure yet aren’t being defrauded, so you can also investigate odd scenarios. Like you being the only one with the issue….

And all you’ve said in all these exchange’s is you asked/demanded for a refund. The nuances of the semantics need not apply here. So what have you corrected other than reiterating each time that you demanded/asked for a refund?

You agreed to their terms of service when you signed up for their service…… so yeah if you ignore their due process, this shits entirely on you.

I keep forgetting how entitled people are these days….

That’s after they called you out in the second image for not having any API Queries.

If you don’t provide logs you aren’t following due process and they can deny your refund. After all this you put your foot down saying you sent the logs and they didn’t reply, both of your images show their reply and explaining why the logs weren’t valid.

Trying to point out that you also caused this issue………… again, they are asses, but you also completely ignored their valid request and claimed you did what they wanted even though they explicitly told you why you didn’t.

The hill I’m dying on is someone calling someone else out because they can’t comprehend they partly led to the issue.

You’re not entitled to a refund ever, and just demanding a refund isn’t going to put you in anyone’s good list.

Thats what happened in your third image, they denied your refund request and asked for unedited logs. Which you claimed to have already sent, but they also explained why those weren’t good enough.

You than pushed on

They asked for logs, gave you a reason for why. You claimed you already did, even though they explicitly told you why and to not edit them. You were also the only one with this issue, that’s not likely something on their end, which wouldn’t be eligible for a refund.

Again, they are an ass, but look in the mirror, your obstinance didn’t help.

And they are also completely free to deny your refund request as well.

There’s a due process and you choose to ignore it, and are now flaming someone for wanting to figure out if it was a them or you issue.

OP also asked for a refund and ignored them wanting full logs to see if the issue was on their end. If it’s on OPs end, why would they be entitled to get money back?

You’re not just entitled to a refund just because you want one, there’s a process to go through it and ignored it….

They wanted to know if the fault lied on their end or your end, one of them they would be liable to refund you, the other is actually on you.

So no, you require tech support BEFORE demanding a refund in almost all cases.

You’re just an entitled prick apparently.

This is partly on you, they asked for logs and you deleted the vast majority of it saying it wasn’t relevant. What if it was? Then when they asked for logs you just shot right to refund.

They’re an ass, but so are you.